Age Policy

Our commitment

All vaping and nicotine products sold by Clouds To You are intended exclusively for adults aged 18 years and older. We are committed to preventing access to these products by minors.

Age verification

By entering our website, you confirm that you are 18 years of age or older. Age verification may be required at the point of delivery. Our delivery staff are instructed to request valid ID where there is reasonable doubt about a customer's age.

Reporting underage use

If you suspect a minor has purchased from our platform, please contact us immediately at hello@cloudstoyou.co.zw. We take all such reports seriously and will investigate promptly.

Staff training

All Clouds To You staff are trained on age restriction compliance. In-store purchases require age verification for any customer who appears to be under 25.